Questions we get asked

Most non-urgent bookings are scheduled inside three to five business days. Genuine safety issues are treated as an emergency call-out and usually seen the same day, outside of severe weather events when every crew in the corridor is already out.

$150 on a weekday, $220 in the evening, $320 on a weekend or public holiday, covering the first thirty minutes on site. Standard bookings during business hours are quoted per job rather than on a call-out basis.

Diagnostics and call-outs are priced as call-outs. Once the fault is confirmed, most repairs are quoted as a fixed price before we proceed; larger jobs like a switchboard replacement are billed at our standard hourly rate after the first thirty minutes, and you always see the number before we start.

Card on the day, bank transfer, or an invoice on seven day terms for agencies and commercial accounts. There is no surcharge for card payment.

Yes. If your board still uses ceramic fuses instead of circuit breakers, or does not have safety switches on every circuit, we will assess it and quote a full replacement rather than patch around the parts that are failing.

Yes, and we check the switchboard's spare capacity before we quote, because a lot of newer homes in the corridor are already close to their limit with ducted air conditioning and a pool pump on the same board.

Springfield Lakes and the growth corridor either side of the Bremer River, out to about twenty eight kilometres. That takes in Augustine Heights, Redbank Plains, Ripley, Goodna, Yamanto and Ipswich itself. If you are just outside it, ring us and we will tell you straight.

Only the circuit we are actively working on, for most jobs. A full switchboard replacement is the exception, where the whole property is without power for part of the job; we will tell you the expected window when we book it.

Yes. We invoice the managing agency directly on request and send the tenant or owner a copy of the compliance certificate and any report.

For diagnostic and repair visits, yes, so we can show you what we found and confirm the price before proceeding. Straightforward installs booked in advance can sometimes go ahead with a key safe or a trusted neighbour, which we can discuss when you book.

Always. A fan on a fixing point rated only for a light will work loose within a year. We brace the mount if it needs it before we hang anything from it.